01The agreement
These Terms of Service ("Terms") are a contract between Selllution Holdings Ltd ("Selllution", "we", "us") and the business that subscribes to the platform ("Customer", "you"). They cover the web application, the AI features, the training marketplace, payment tooling and any associated services (together, the "Platform").
If you use the Platform on behalf of an organisation, you confirm you are authorised to bind that organisation to these Terms.
02Accounts & eligibility
You must be a business or a person acting in a business capacity, aged 18 or over, to open an account. You are responsible for the accuracy of the information you provide and for all activity under your account.
Authorised users
You may invite staff ("Users") under your subscription. You are responsible for your Users' compliance with these Terms and for managing their access and permissions.
Security
Keep credentials confidential, enable multi-factor authentication where offered, and notify us promptly of any suspected unauthorised access.
03Subscription & seats
The Platform is licensed on a per-seat subscription basis at the price shown at sign-up (currently £70 per user, per month, billed annually unless agreed otherwise). This is a beta launch price for first adopters and is subject to change. Seats may be added during a term; reductions take effect at renewal.
04Fees, billing & payment processing
Fees are payable in advance and are exclusive of VAT. Where you use Selllution's payment tooling (invoice payments and the virtual terminal), card processing is performed by our payment partner; you must also accept their terms, and you remain responsible for your own merchant obligations.
Late or failed payments may result in suspension. Except where required by law, fees are non-refundable.
05The training marketplace
The marketplace lets third-party vendors (trainers, coaches, providers) sell courses, subscriptions, group access and live sessions, and lets customers and their users buy them. Selllution operates the marketplace but is not the author of vendor content.
Purchases, subscriptions and refunds for marketplace items are governed by the listing terms and our marketplace policies. Vendors are independent and responsible for their own content, claims and tax obligations.
06Acceptable use
You must use the Platform lawfully and in line with our Acceptable Use Policy. You must not misuse the AI features, send unlawful communications, or use the Platform to facilitate financial crime.
07AI features
The AI Sales Manager assists with drafting, analysis and actions. AI output can be inaccurate; you are responsible for reviewing it before relying on or sending it. Actions that write data or send messages are performed under your control and on your instruction. Model access may be provided via your own key, purchased credits, or your plan allowance.
08Your data & privacy
You retain ownership of the data you put into the Platform ("Customer Data"). We process it to provide the service, as described in our Privacy Policy and, where we act as your processor, the Data Processing Addendum. You are responsible for having a lawful basis to process the personal data you upload, including your own customers' data.
09Intellectual property
We and our licensors own the Platform and all related IP. You receive a non-exclusive, non-transferable right to use it during your subscription. You own your Customer Data; vendors own their marketplace content.
10Availability & support
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance and support are described on our service pages. Support channels are available in-app and via our contact page.
11Warranties & liability
The Platform is provided "as is" to the fullest extent permitted by law. Nothing in these Terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or fraud). Subject to that, our total liability in any 12-month period is limited to the fees you paid in that period, and we are not liable for indirect or consequential loss.
12Suspension & termination
Either party may terminate at the end of a term on notice. We may suspend or terminate for material breach, non-payment, or where required to protect the Platform or comply with law. On termination you may export your Customer Data for a limited period, after which it is deleted in line with our retention practices.
13Changes, law & contact
We may update these Terms; material changes will be notified in-app or by email. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions? See our contact page.